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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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ELJ Farms LLC

November 6, 2026

5 out of 5 rating by ELJ Farms LLC
"Cant recommend this office enough. They were thorough with answering our questions, gave us good directions on what to look for, and the customer service is amazing. Give them a call!"
We responded:
"Hi ELJ, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Melissa Tafoya’s team.  Please reach out to us if any questions come up!  - Melissa Tafoya’s Insurance Team "
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Rustic Barn

November 6, 2026

5 out of 5 rating by Rustic Barn
"As a business, we cannot say enough about how well Melissa, Haley and Gracie were at answering our questions and quoting us all of the right numbers! We HIGHLY recommend this office and team!"
We responded:
"Thank you for the 5-star review of Melissa Tafoya’s team - we really appreciate your kind words! "
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andrea kellner

November 6, 2026

5 out of 5 rating by andrea kellner
"Haley and Gracie are always so helpful. I highly recommend Melissa Crews state farm!!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Noelani Gale

October 29, 2026

5 out of 5 rating by Noelani Gale
"I’m truly grateful for the wonderful service I’ve received from this insurance company! The team is always so kind, caring, and helpful, making me feel valued and well taken care of. They go above and beyond to make everything easy and stress-free. I highly recommend them to anyone looking for an insurance company that genuinely cares about its customers!"
We responded:
"Thank you for the 5-star review of Melissa Tafoya’s team - we really appreciate your kind words! "
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Reggie Crews

October 29, 2026

5 out of 5 rating by Reggie Crews
"The team at Melissa Tafoya State Farm is very helpful and easy to work with! They made the whole process of getting a quote to starting the policy simple and efficient. Highly recommend!!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Jacksonville to know you had such a great experience with us. "
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Lauren Brennan

October 29, 2026

5 out of 5 rating by Lauren Brennan
"100000/10 Melissa is very sweet , and so welcoming"
We responded:
"Thank you so much for your kind review, Lauren!  If you need insurance assistance, we are just an email or call away! - Melissa Tafoya, your State Farm Agent   "
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Roshundra Morris

October 2, 2026

5 out of 5 rating by Roshundra Morris
"Love it"
We responded:
"Thank you so much! "
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Stouffer Family

September 24, 2026

5 out of 5 rating by Stouffer Family
"Everyone that I’ve worked with has been so kind, and extremely responsive!"
We responded:
"Thank you so much for the 5 stars, Stouffer! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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True American Detailer

June 15, 2026

5 out of 5 rating by True American Detailer
"Amazing process from reaching out for quote to finalizing my policy Haley was great and very communicative."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Trey Jones

June 4, 2026

5 out of 5 rating by Trey Jones
"I have never had any issues with services rendered. Great pricing and a person is always on the other end of a phone call!"
We responded:
"Thanks so much for the amazing review, Trey! We really appreciate your support here in Jacksonville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Trent Jones

June 4, 2026

5 out of 5 rating by Trent Jones
"Best insurance agency around! Get with them for all your needs! Very good agents and all around great people!"
We responded:
"Trent, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Melissa Tafoya’s Team—we are always here to help!"
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Terrence Wright

June 3, 2026

5 out of 5 rating by Terrence Wright
"Ms Haley was very prompt to help us with the documentation that was required by state very friendly and professional thank you 😊"
We responded:
"Terrence, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Melissa Tafoya’s Team is just a call or email away!"
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Jennifer Whaley

June 3, 2026

5 out of 5 rating by Jennifer Whaley
"Haley was very thorough with answering my questions regarding insurance policies. She helped me navigate aspects of stipulations and costs for my homeowners and car insurance. Gracie was very courteous and helpful on the phone. She made me feel very comfortable in conversation and was eager to ensure I was directed to an agent who was knowledgeable about insurance policies and procedures. Both of these ladies displayed outstanding customer service.. I highly recommend this insurance agency!"
We responded:
"Thank you so much for the 5-star rating, Jennifer! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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brittany senior

June 3, 2026

5 out of 5 rating by brittany senior
"Great customer service! They helped answer all of my questions and made the whole process easy and stress-free. Very friendly, professional, and quick to respond. Highly recommend!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Melissa Tafoya’s Team here in Jacksonville . "
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Lindsey Quick

June 3, 2026

5 out of 5 rating by Lindsey Quick
"Staff are amazing!! Everyone is so friendly and help with all of your questions!"
We responded:
"Lindsey, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Keith Wagner

May 22, 2026

5 out of 5 rating by Keith Wagner
"Wonderful experience explaining insurance, different coverages and prices highly recommend for a local agent where you can call text or walk in"
We responded:
"Keith, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Melissa Tafoya’s Team is just a call or email away!"
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Rona Gonzalez

May 13, 2026

5 out of 5 rating by Rona Gonzalez
"Had a great experience with State Farm today. Gracie was very helpful, professional, and made everything easy to understand. Every time I’ve needed help, the team has always been reliable, friendly, and quick to respond. Melissa Tafoya runs a great office and it really shows through the customer service. Definitely recommend them if you’re looking for an insurance company you can count on."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Melissa Tafoya’s Team. "
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sonja mcmorris

March 12, 2026

5 out of 5 rating by sonja mcmorris
"Amazing and efficient office staff, always just a call away."
We responded:
"Thank you Sonja! We love helping to keep the State Farm promise. There when things go wrong. Here to help life go right."
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Ronnie Holman

February 19, 2026

5 out of 5 rating by Ronnie Holman
"Melissa Crews State Farm is very professional and very attentive to the needs and concerns of there customers. The staff and Melissa herself, always have or can find the answers to questions and concerns you may have. Melissa takes care of All our home, cars, and life policies for our children and grandchildren. “Salt of the earth” kind of Agent Melissa is.

I’m totally satisfied with being a part of Melissa Crew’s State Farm.

Ronnie and Gina Holman"
We responded:
"Ronnie and Gina, we love helping our policy holders. Thank you for your kinds words we will always work hard to get you the answers you deserve. Thank you again for being part of the family at Melissa Crews State Farm. "
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Cindy McGowan

February 17, 2026

5 out of 5 rating by Cindy McGowan
"We have had our insurance with a lot of different companies but State Farm is by far the best we’ve had and this office is so friendly and amazing to deal with. The minute you walk in the door you feel at home and comfortable! Melissa is so reliable & breaks everything down so it’s easy to understand. Our go to contact is Haley Crews and she’s amazing. So knowledgeable and professional about any questions we may have! The entire staff is so friendly & makes everything so easy! They are always willing to help out even on their day off! Thank you Melissa Crews State Farm for everything!!"
We responded:
"Thank you for your positive review of Melissa Crews State Farm. We're glad to hear that you've had a great experience with their friendly and knowledgeable staff. We appreciate your loyalty and are here to assist you with any further questions or needs."
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Andrea Kellner

February 17, 2026

5 out of 5 rating by Andrea Kellner
"Great customer service"
We responded:
"Thank you for the fantastic review, Andrea! We are always here to help with your insurance needs here in Jacksonville . "
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Dakota Egolf

December 31, 2025

5 out of 5 rating by Dakota Egolf
"I had a great experience with Melissa Crews State Farm! Melissa and her team were incredibly fast and efficient in emailing my auto quote, which made the process so easy. They were also very responsive to all of my coverage questions, providing clear and helpful answers right away. I really appreciate their professionalism and excellent customer service. Highly recommend if you’re looking for reliable insurance support!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team provided you with fast, efficient, and helpful service. Your recommendation means a lot to us, and we're always here to support you with any insurance needs. We appreciate your trust and look forward to serving you again"
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Moni B

November 5, 2025

5 out of 5 rating by Moni B
"My new insurance agent was amazing! They worked diligently to find me the best coverage and helped me save money in the process. Super friendly, professional, and truly cared about getting me the right plan. I’m so glad I switched!"
We responded:
"Thank you for sharing your wonderful experience! We're delighted to hear that your new agent was able to find the perfect coverage for you while helping you save money. Providing friendly, professional, and personalized service is our top priority, and we're so glad you feel well taken care of. Welcome to the family, and please don’t hesitate to reach out if you need anything else!"
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Naya Burney

September 18, 2025

5 out of 5 rating by Naya Burney
"Always there when we need her. She works fast and sufficient to make sure all our needs are met."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our services have met your needs promptly and efficiently. We're always here to support you with all your insurance needs, from workers' compensation to commercial and life insurance. Please don't hesitate to reach out whenever you need assistance!"
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Malcolm “ME” E

July 17, 2025

1 out of 5 rating by Malcolm “ME” E
"Requested a quote from an agent. Received a response with a pdf quote attached. No explanation. No options listed. No questions asked. Not even a hello. Just an attachment and signature block.

The irony was that they left a link to leave this review, and so I shall.

I think I'll move on. Common courtesy is not obsolete."
We responded:
"I am so sorry you had the experience we have been trying to pull up a quote that was sent to you with no other information and we are not finding any connection to the above listed name. If you would like we would love for you to reach out to the office at 910.378.8000"